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Although the bill was now $7.00 higher than it are already because of your alleged error, I planned to pay things. I was informed by Steve that I really could no longer pay by check as a result of prior electronic check I submitted. He explained I would need to pay by Western Union or at Radio Shack. He rattled off a quantity of other options, but I quit listening after hearing him mention Western Union. This was ridiculous, especially since i couldn't be known where I went wrong, and Experienced no intentions of following his handbook.
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First call resolution rate or the share of total incoming measure of payroll software support calls without any escalation or call back is extremely important. A 90% or greater instant resolution rate for client support calls is the indicator a good excellent payroll software customer support team. What is the first call resolution rate for the payroll software company you're using or always be considering with?